Students' safety and comfort are our no.1 priority. Residential students are looked after 24 hours a day.
Our staff are residential during the courses, ensuring our students have a safe, happy and enjoyable stay. In addition, we have qualified first-aiders or a nurse on-site.
Staff-to-student ratio is at least 1:15 on site and 1:8 off site during the trips and excursions.
At our residential centres, each staff member is directly responsible for the welfare and happiness of their buddy group. They check that group-led students and especially individual students are eating properly, looking after personal hygiene, keeping their rooms tidy, and accounting for them at roll call and during fire alarms.
Students do not have a key to their rooms. However, all valuables (passports, tickets, money etc.) are given to the Centre Manager who will lock them in a safe. We also suggest students bring a small padlock.
We go to great lengths to ensure that all of our staff are suitable for working with children. We follow the government and NSPCC approved 'Safer Recruitment' guidelines during our recruitment process. We also conduct an enhanced criminal record check on all staff, and ensure that they have all received formal training in child protection and safeguarding policy and practices.
The catering facilities at our residential junior centres are of a high quality. We provide our students with good healthy food and well-balanced menus. All meals (self-service) are taken in the school dining room except on excursion days when packed lunches are provided. For those with dietary restrictions an alternative menu can be arranged We meet daily with the catering manager to discuss menu changes and feedback from students.