Your welfare, safety and protection are very important to us.
We have Welfare Officers in each school to assist students with any problems or queries. We want to make sure that our students have a good experience while in the United Kingdom and to make the most of their stay at British Study Centres. Our staff can help with many different kinds of questions: with practical things, such as helping you find a doctor or dentist if you feel ill or giving advice on how to open a bank account. They can also help with more pastoral problems if, for example, one of our students is experiencing homesickness.
We believe you learn more quickly if you feel happy and comfortable so our aim is to ensure all our students feel safe, secure and content. We hope that you find our schools to be friendly and supportive place of learning. We promise to give you a friendly welcome and any personal support you need to help adjust to life in a strange country.
If you are dyslexic it is very helpful if you can tell us in advance. In particular, if you are planning to take an examination we can make special arrangements for you but we need to know in good time.
Unfortunately, our schools are currently not suitable for clients in wheelchairs or those with serious mobility impairments due to the number of stairs.
We think that your health and your safety are very important. We have regular fire drills where we practice leaving the building in a hurry, and we think carefully about all of the possible dangers in and around the building, and when you are on social activities. We think it is important that the building is clean and hygienic.
Please see this sample policy for an example of what is included and let us know at the time of booking if you would like to include this insurance.
We take our responsibilities with under 18s very seriously and all our staff have regular training on the importance of safeguarding issues. Moreover, there are named Safeguarding Officers in each school. For more information please check our full Safeguarding Policy.